Terms and conditions
1. Acceptance of Orders
All products and services of Sovereign USA ("Company") are provided to the buyer identified in a quote, price list, or other order form ("Buyer") exclusively under these terms and conditions ("Terms"). Each order from the Buyer is subject to these Terms, and acceptance of an order by the Company is contingent on the Buyer's acceptance of these Terms. Orders are non-cancellable without the Company's written consent.
2. Prices
All prices are firm unless otherwise agreed in writing. Quotes provided by the Company are valid if accepted before the expiration date and intended for shipment within 60 days. Additions to orders will be priced at the current rate when accepted.
3. Changes
The Company may modify or change product designs and components as deemed appropriate, without notice, subject to regulatory compliance.
4. Delivery, Claims, and Delay
Delivery dates are approximate and contingent upon order confirmation and credit approval. The Company is not liable for delays in delivery or damages resulting from delays. Products are shipped FOB Company’s facility, and the risk of loss transfers to the Buyer upon shipment. Shipping charges are additional unless otherwise agreed.
5. Payment Terms
Payment terms are immediate upon receipt of the invoice, or if through an online portal, payment is required with the order, unless agreed in writing by Sovereign USA. The Company reserves the right to require prepayment for overdue accounts or unsatisfactory credit records and may refuse sales until overdue accounts are settled.
6. Taxes and Other Charges
The Buyer is responsible for all taxes and charges in addition to quoted prices unless the Company specifies otherwise in writing. Tax-exempt buyers must provide evidence of their status.
7. Limited Warranties and Remedies
The Company warrants products to be free from defects in material and workmanship for one year from delivery or until the product’s shelf life expires. Warranty claims must be made within 10 days of the defect’s discovery. This warranty excludes products that are reused or damaged due to misuse, neglect, or unauthorized modifications. The Company’s liability is limited to product replacement or repair.
8. Return Policy
Returns are generally not accepted, except for errors or defects. Authorization for returns must be obtained in advance. Contact Customer Service for a Return Material Authorization (RMA) number. Unauthorized returns will not be accepted. Returns for defects must follow the warranty claim procedure.
9. Damages and Liability
The Company’s liability is limited to the payment received for the products in question. The Company disclaims liability for penalties, consequential, incidental, indirect, punitive, or special damages, including lost profits or revenues.
10. Governing Law, Dispute Resolution
These Terms and any related agreements are governed by the laws of the state specified in the order form, excluding conflict of law principles. Disputes will be resolved in the specified state’s courts.
11. Effect of Other Agreements, Terms
In case of conflicts, the order of precedence is: (i) the provisions of the quote or order form; (ii) these Terms; (iii) other agreements or writings signed by the Company.
12. Performance; Force Majeure
Neither party is liable for delays due to causes beyond their control, such as natural disasters, labor disputes, or governmental actions. Performance time will be extended, and the other party must accept performance under these conditions.
13. Default
Failure to pay or comply with material terms constitutes default. The Company may terminate the agreement if the Buyer does not cure the default within 30 days of notice. Interest charges apply to overdue invoices.
14. Assignment
The Buyer may not assign rights or delegate duties without the Company’s written consent.
15. Waiver
Failure to enforce any term does not waive the right to enforce it later. Waiving one remedy does not waive others.
16. Invalidity and Interpretation
If any term is invalid or unenforceable, the remaining terms remain in effect. Invalid terms will be reformed to comply with applicable laws.
17. Compliance
Parties must comply with all applicable laws and regulations. Discounts and rebates must meet legal requirements, and records must be maintained for regulatory review.
